Knowledgebase
Bounce Rules
Bounce is classified into two categories mainly, Soft as momentary delivery error and Hard bounced as permanent delivery issues. Since ISPs tend to return the bounce report in somewhat unique way, different than the others in expressing the bounce codes. Mumara Campaigns enables you to put forward your own rules to classify the bounces as hard and soft according to the codes and error it returned with. The accurate categorization helps remediate bounces.
Menu Navigation: Setup - Bounce Rules
Note: You can drag and drop bounce rules to re-sort them for sequential processing.
Menu Navigation: Setup - Bounce Rules
Viewing Options
When a delivery report is received, it contains a bounce code, reason, and description as well. So we have given you the freedom to create a bounce rule on any/all combinations.
Fields
| Field | Description |
|---|---|
| Label | Friendly name of the bounce rule for identification |
| Reason | Bounce reason as appears in the delivery report |
| Details | Bounce details as appears in the delivery report |
| Code | Bounce code as appears in the delivery report |
| Type | Soft: Process the matching bounced rule as Soft Bounce Hard: Process the matching bounced rule as Soft Bounce Don't Process: Don't set the recipient as bounced |
| Status | Active/Inactive. Inactive bounce rules will not be processed |
| Actions | Edit: Edit the bounce rule Delete: Delete the bounce rule |
Sequential Processing
The sequence of bounce rules that you see on this page is the sequence of rules being processed by Mumara. Upon bounce cron execution, Mumara will start matching the bounce code/details from the delivery report of the bounced email with bounce rules starting from the first to last. The rule that matches first will be processed and the contact status will be updated accordingly.Note: You can drag and drop bounce rules to re-sort them for sequential processing.
Add a Bounce Rule
Click on [+ Add New] button and you'll be taken to the form where you can add a new bounce rule.
Fields
| Field | Description | |
|---|---|---|
| Bounce Details | ||
| Status | ||
| Label | ||
| Criteria / Conditions | ||
| Bounce Code | is | Where bounce code is what you write here |
| Bounce Reason | is, contains | Where bounce reason is/contains what you write here |
| Bounce Details | is, contains | Where bounce description is/contains what you write here |
| Add Condition | It's a button to add another condition. Make sure you can add up to three conditions based on unique selectors | |
| Actions | ||
| Process as | Soft Bounced: Process the matching record as soft bounced Hard Bounced: Process the matching record as hard bounced Don't Process: Don't process the matching record |
|
Conditions: You can create a bounce rule on a minimum of one condition and a maximum of three conditions. The condition criteria can not be repeated e.g. you can't create a single rule based on two different bounce codes as it's technically not possible.