Knowledgebase

3.3-Delete Subscribers (Bulk Delete)

Deleting Subscribers

The page “Delete Subscribers” helps defining the criteria to search and then automatically deleting the searched subscribers. The utility based feature reduces the labor of deleting each subscriber one by one, either from its particular list or from the view all subscribers table.

a) Subscriber List

First, select one or multiple subscriber list, to apply filters, search and delete the subscribers from the selected list(s). 

b) Filter Search Results

Following fields will help applying conditions to filter/search and then delete the searched records. The possible filters can be.

b.1) Unsubscribed

The dropdown options will help to apply one of the following condition.

  • All-Select to ignore the unsubscribed filter
  • Yes-Select to search unsubscribed contacts to delete
  • No-Search and delete contacts that haven't been stamped/flagged as unsubscribed. 

b.2) Bounced  

The dropdown lets you search and automatically delete the subscriber’s emails categorized as “Hard” or “Soft” bounce by the system, here are the options.. 

  • All- To ignore the filter
  • Hard- Filter and delete subscribers flagged as hard bounced with the list(s)
  • Soft- Search for the soft bounce and automatically delete the searched 
  • Both Hard & Soft- It will simultaneously search for both hard and soft bounces within the selected lists, and will eventually delete all of the bounced emails, whether hard or soft. 

b.3) Email Contains 

The field next to “Email Contains” allows searching subscribers carrying some sort of commonality in their email addresses, like domain name or local part (Before @) of email addresses.

For example to search and delete the email subscribers having Gmail as their domain name, select the list and type @gmail.com in the “Email Contains” field. It will search to delete all the subscribers having “Gmail” as their domain.

The preferred criteria to search and delete all records which contain @gmail.com as their domain, keep the above dropdowns for “Unsubscribed” and “Bounced” at “All”. So that it may not apply any filter to the Gmail contacts who have unsubscribed or bounced back.

Note: In case of searching subscribers from domain name, type complete address for accurate search, starting from @. (Example @gmail.com)

b.4) Email Doesn’t Contain

Follows the same process as discussed above for “Email Contains”. It searches the word/phrase which the email address of the subscribers doesn’t contain.

For example, to keep only the email addresses having “Gmail” as domain, and deleting rest of the subscribers, type @gmail.com into the field next to “Email Doesn’t Contain”.

The preferred criteria to search and delete all records which don’t contain @gmail.com as their domain, keep the above dropdowns for “Unsubscribed” and “Bounced” at “All”. So that it may not apply any filter to the Gmail contacts who have unsubscribed or bounced back. 

Note: In case of searching subscribers from domain name, type complete address for accurate search, starting from @. (Example @gmail.com)

Figure#3.3.1: Filter Search Results and Delete

Filter and Delete Subscribers

Remove Invalid Emails: (Use Email Contains and Doesn’t Contain)

Email Contains is an extremely helpful feature in terms of searching and removing the invalid emails (Having Common Invalid Attributes) from the selected list(s). You can search for common invalid email attributes the email addresses contain across the selected list(s).  For example more than one @ is a common invalid email attribute.

As more than one @ is a commonly known invalid email attribute, having no @ creates an invalid email structure also. “Email Doesn’t Contain” can help to search the invalid email addresses that don’t contain @, it largely happen due to an unhygienic email list. 

Figure#3.3.2: Removing Invalid Email Attributes

Delete Invalid

Figure#3.3.3: Removing Invalid Email Attributes

Delete Invalid Emails

Scope of Search Subscribers to Delete

You can work with more than one above mentioned options and apply more than one filters to search and delete the subscribers from the lists. For instance, “Email Contains” and “Unsubscribed” can work together to search and delete the particular email addresses that contain some similar  word, domain, local name (Before @) and at the same time flagged as unsubscribed within the list(s). You can explore as many combinations as are possible within the scope of “Search Setting”.

After you set preferred “Search Settings" for the application to search subscribers for deletion, click the button “Delete Subscribers” to proceed. A prompt message to confirm your selection will appear on your screen, and before it actually deletes the subscribers, the system will also show the number of records it has collected to delete.