Knowledgebase

Scheduled Broadcasts(Campaigns)

Admin of the application is being given this ability to monitor the queue of the SMS braodcasts scheduled by its clients. It gives an ability to monitor campaign processing in the real time, a proactive approach to keep a watch on campaigns getting unexpected failure rate, campaigns that was being paused and the broadcasts active in the queue.

Navigate to Scheduled Broadcasts 

Admin Main Navigation -> Data -> Scheduled Broadcasts 

S/N (Serial Number)  

Serial number is the set pattern that every table across the application follows. It shows the serial number of records in the table.

Client Name 

Name of the client who used his/her account to schedule specific campaign.

Scheduled Label 

Campaigns are always scheduled under certain schedule label, and the label is filled as first mandatory field during the scheduling of the campaign. So the client scheduled this campaign under that specific schedule label.

Current Status 

The status will be one of the following.

In-Process while the application is in the process of sending of the campaign.

Finished, when application finished sending the campaign client has scheduled.

The status will remain “Scheduled” for the campaigns that client has set for the later date and time, until the scheduled time approaches and system starts sending to them.

Paused is the status, when you have paused specific campaign, and Resume when you Resume the paused campaign.

Scheduled Time 

Client scheduled this campaign to be sent out on this specific date and time

Activity Status 

Specific campaign was last updated on this specific date and time

Total Time 

If the system has finished sending of the particular campaign, it will accurately calculate and reveal the time it took to complete the process of sending.

Scheduled 

Total number contacts to which the campaign was scheduled for. 

Processed

The system has processed these numbers of contacts out of the total scheduled. In normal circumstances system successfully processes all the contacts for which the campaign is scheduled for, with exception of few cases when an error occurs on any stage of processing.

Failed

Number of contacts to which the campaign was failed to get delivered.  

Sent

Number of contacts to which the campaign has successfully been sent.

Actions 

The only action you can choose to perform under the action column is "Delete" specific broadcast from the queue. If admin deletes a broadcast, it will also get deleted from the client account it belongs to. You can't delete a campaign in progress however.
Broadcasts Queue