Billing and Invoices
Mumara ONE billing runs in your billing account at billing.mumara.com. Your invoices, your saved cards and your billing profile all live there. You don't need a second password: the app signs you in to your billing account automatically when you follow one of its billing links.
Open your billing account
| From | Where it takes you |
|---|---|
| Your avatar in the top-right corner, then Billing | Your invoices |
| Quick Navigation (the grid icon in the top bar), then Account | Your billing profile, in a new tab |
| Quick Navigation, then One | Your invoices, in a new tab |
| My Profile, then Click here | Your billing profile, in a new tab |
Some other pages link to your invoices too: View invoices on the Subscription page, View Invoice on the Manage Funds page, and the invoice numbers on the Funds History page.
Invoices you'll receive
| Invoice | When it's created |
|---|---|
| Subscription renewal | At the start of each billing period, monthly or annual |
| Plan upgrade | When you upgrade your plan. It's charged to your card straight away. See Subscription and Plans. |
| Funds top-up | When you add funds on the Manage Funds page. It's charged to your card straight away. See Funds. |
| Overage | On your billing date, for Professional and Business plans, when you sent beyond your plan's allowance |
Every invoice is also emailed to your account's email address.
View and pay an invoice
- Click your avatar in the top-right corner and choose Billing.
- Your invoice list opens in your billing account. Open the invoice you want.
- Pay it with a saved card, or add a new payment method and pay with that.
Once a plan upgrade invoice is paid, the upgrade is applied automatically.
If a renewal invoice stays unpaid after its due date, your Mumara ONE account can be suspended until it's paid.
Cards and payment methods
Your cards are saved in your billing account. The app lists them where you need to pay:
- Change Plan page. Your cards appear under Select your Cards. Make Default sets the card used for future charges. Add New Card and Payment preferences open your billing account in a new tab.
- Manage Funds page. You can pay a top-up with a saved card, or enter a new card. A new card is saved to your billing account and becomes your default card.
To remove a card or change your default card later, open Payment preferences from the Change Plan page, or manage your payment methods in your billing account.
Your billing profile
Your name, company, address, email address and password are managed in your billing profile, not in the app. The My Profile page in Mumara ONE shows this message instead of a form:
These settings are managed under your billing profile. Click here to navigate to the billing profile.
Click Click here, or use Quick Navigation → Account, to open your billing profile.
If you change your email address or password in your billing profile, your Mumara ONE sign-in changes to match.
If the automatic sign-in doesn't work
If the app can't sign you in to your billing account, you stay on the page you were on and a message explains why:
| Message | What to do |
|---|---|
| Your account is not linked to a billing profile yet. Please contact support. | Contact Mumara support to link your account. |
| We could not sign you in to billing right now. Please try again, or contact support if it keeps happening. | Try again in a moment. You can also sign in at billing.mumara.com directly. |
Related pages
- Subscription and Plans: change your plan and understand overage.
- Funds: top up your balance and convert it into email credits or tokens.
- Notification Preferences: choose which account emails you receive.