Notification Preferences
Notification preferences control which account notifications Mumara ONE emails to you. They cover events in your account, such as a list import finishing or a sending domain failing a DNS check. They don't affect the email you send to your contacts.
Open your preferences
- Click your avatar in the top-right corner and choose Preferences.
- On the Notification tab, switch each event on or off.
- Click Save. The page confirms with Updated successfully.
Every switch is on until you change it. A switch you turn off stops that email from then on. Notices marked (always sent) are switched on and locked: you can't turn them off.
How notifications are delivered
- By email, to your account's email address. That's the address in your billing profile. See Billing and Invoices to change it.
- In the app, under Notifications in the top bar. Notifications always appear there, whether their email is switched on or off.
The switches on this page only control the emails.
Events you can switch on or off
The event names below are exactly as they appear on the page.
Sending domains and tracking
| Event | You're notified when |
|---|---|
| Sending domain is blacklisted | One of your sending domains is found on a blacklist |
| Sending Domain is not blacklisted anymore | A sending domain has been removed from the blacklist |
| Sending domain DKIM failed | A sending domain's DKIM record fails its check |
| Sending domain DKIM passed | A sending domain's DKIM record passes its check |
| Sending Domain DNS Validation Failed | A sending domain's DNS records fail validation |
| Sending Domain DNS Validation Passed | A sending domain's DNS records pass validation |
| Tracking domain redirection failed | Your branded tracking domain stops redirecting correctly |
| Tracking domain redirection passed | Your branded tracking domain redirects correctly |
| custom bounce failed | A sending domain's custom bounce domain fails its check |
See Sending Domains for how to fix a failed check.
Lists, segments and broadcasts
| Event | You're notified when |
|---|---|
| List import completed | A contact import into a list finishes |
| List export completed | A list export is ready to download |
| Segment export completed | A segment export is ready to download |
| Segment has been copied to another list | A segment's contacts have been copied to a list |
| Segment has been moved to another list | A segment's contacts have been moved to a list |
| Schedule broadcast has been started | A scheduled broadcast starts sending |
| Schedule broadcast has been completed | A scheduled broadcast finishes sending |
| Overview of the Campaign Statistics after 24h | A summary of a broadcast's results is ready, a day after it was sent |
Credits and billing
| Event | You're notified when |
|---|---|
| Low Credit Reminder | Your email credits are running low (always sent) |
| Low Contact Credit Reminder | You're close to your plan's contact limit (always sent) |
| Negative Credit Invoice | You sent beyond your allowance and an overage invoice has been created (always sent) |
Reputation
| Event | You're notified when |
|---|---|
| Reputation Bounce Warning | Your bounce rate has gone over the warning level |
| Reputation Spam Warning | Your spam complaint rate has gone over the warning level |
| High bounce Rate in List | One of your lists has been blocked because of a high bounce rate |
| Reputation - Consistent Algo - Bounce Incident | Your bounce rate over the last 24 hours was high enough to count as an incident |
| Reputation - Consistent Algo - Spam Incident | Your spam complaint rate over the last 24 hours was high enough to count as an incident |
| User Suspension | Your account has been suspended after repeated incidents (always sent) |
| Suspension due to high Bounce rate! | Your account has been suspended because of a high bounce rate (always sent) |
| Suspension due to high Spam complaints! | Your account has been suspended because of high spam complaints (always sent) |
Dedicated IP requests
These events use older names. They all refer to requests you make under Dedicated IPs.
| Event | You're notified when |
|---|---|
| Approve new SMTPs Requests | Your order for Dedicated IPs has been approved |
| Approve new IPs Requests for existing Node | Your order for more IPs has been approved |
| Reject new Nodes Requests | Your order for Dedicated IPs has been rejected |
| Reject new IPs Requests for existing Node | Your order for more IPs has been rejected |
| Approved RDNS Request | Your reverse DNS change has been approved |
| Reject Request For RDNS Change | Your reverse DNS change has been rejected |
| Approve IP Deletion Request | Your request to remove an IP has been approved |
| Reject IP Deletion Request | Your request to remove an IP has been rejected |
Account activity
| Event | You're notified when |
|---|---|
| No Activity for 7 Days | Your account has had no activity for a week |
| No Activity for 30 Days | Your account has had no activity for a month |
| No activity for 3 Months | Your account has had no activity for three months |
| No Login within the Past 30 Days | You haven't signed in for a month |
Notifications that are always sent
A few account notices are always emailed. On the page they're switched on, locked and marked (always sent), and they're marked "always sent" in the tables above:
- Low Credit Reminder and Low Contact Credit Reminder
- Negative Credit Invoice
- User Suspension, Suspension due to high Bounce rate! and Suspension due to high Spam complaints!
Some messages aren't on the page at all because they're always sent. These include:
- Password reset emails
- Email address verification
- Notices that your email credits have run out
- Notices that you've reached your daily or monthly sending limit
Related pages
- Subscription and Plans: what happens when your credits run low or run out.
- Funds: add email credits when you run short.