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Funds

Funds are a prepaid balance in US dollars that you keep in your Mumara ONE account. You add funds with a card, then convert them into:

  • Email credits, so you can keep sending when you run short of your plan's allowance. On Essential, sending pauses when your allowance runs out, so converting funds is how you keep going before it refills.
  • AI credits for Mumara AI, if your plan includes it.

Conversion rates depend on your plan. See Mumara ONE pricing.

Open Manage Funds​

You can open the page two ways. Both lead to the same page, Manage Funds:

  • Setup → Funds
  • Click your avatar in the top-right corner and choose Manage Funds.

The right-hand side of the page shows your balances:

ItemWhat it shows
Funds AvailableYour funds balance. It turns red when it's running low.
Email CreditsYour current marketing email credits
AI CreditsYour Mumara AI balance. Shown only if your plan includes Mumara AI.
Last 3 TransactionsYour three most recent completed top-ups and conversions, with a View all transactions link

The left-hand side has two sections, Add Funds and Convert Funds to Credits. The Add Funds and Convert Funds links at the top jump to each one.

Unlimited plans

If your plan has unlimited sending, the Add Funds section says you have an unlimited email sending limit and can't add funds.

Add funds​

  1. Open Setup → Funds.
  2. Under Add Funds, choose how to pay:
    • Pick one of your saved cards under Select your Cards, or
    • Click Add New Card and enter the Name on Card, Card Number, Expiration Date and Card CVV.
  3. Type the amount in the Add Funds field.
  4. Click Add Funds.

An invoice for the amount is created in your billing account and charged to your card straight away:

  1. A Processing Payment window appears. Keep the page open until it finishes.
  2. When the payment goes through, the window confirms the amount you added, and the page refreshes a few seconds later with your new balance under Funds Available.

A minimum amount applies to each top-up. If your amount is too low, the page tells you. A new card you enter here is saved to your billing account and becomes your default card.

If the payment fails​

The window shows Payment Failed and a View invoice button. The top-up invoice stays open, and the Add Funds section then shows:

You already have a pending invoice #1234 waiting for the payment.

It has two buttons:

ButtonWhat it does
View InvoiceOpens the pending invoice in your billing account, where you can pay it another way
Cancel InvoiceCancels the pending top-up invoice in your billing account and removes it from Manage Funds

You can't add funds again while a top-up invoice is pending. To try again with a different card, click Cancel Invoice, reload the page if it hasn't refreshed, then add funds again.

If you pay the invoice later​

If you pay a pending top-up invoice in your billing account instead, you don't need to come back to Manage Funds. The funds are added to Funds Available automatically, usually within 15 minutes, and the pending invoice disappears from the page.

Convert funds into email credits​

  1. Open Setup → Funds and go to Convert Funds to Credits.
  2. Under Convert Funds to Newsletter Credits, type an amount in the Funds field. The Credits field shows how many email credits you'll get at your plan's rate.
  3. Click Convert.

The page says Credits added to your balance. and reloads to show your new Email Credits and Funds Available. You can't convert more than your Funds Available. If you try, the page tells you the most you can convert.

You get whole credits. An amount worth less than one credit is refused with That amount converts to less than one credit. Please enter a larger amount.

Credits you buy are used after your plan's allowance. Whatever's left of them is kept when your allowance refills each billing period, and when you change plan, until you use them.

Converted email credits are added to the same balance your plan's allowance fills: your marketing email credits. Transactional email has its own allowance, which funds don't top up. To see your balance and how much you've used, open Plan & Usage.

Convert funds into AI credits​

AI credits pay for Mumara AI. This section appears only if your plan includes Mumara AI.

  1. Open Setup → Funds and go to Convert Funds to Credits.
  2. Under Convert Funds to AI Credits, type an amount in the Funds field. The AI Credits field shows how many AI credits you'll get, and Max shows your available funds.
  3. Click Convert.

The page says AI credits added to your balance. Your balance is shown under AI Credits on this page and on your Dashboard. AI credits you buy are kept at the monthly reset until you use them. See AI Credits.

Conversions are final

Conversions are instant and don't create an invoice. You can't turn email credits or AI credits back into funds.

Funds History​

Click View all transactions on the Manage Funds page to open Funds History. It lists every top-up and conversion:

ColumnWhat it shows
TypeAdd Funds for a top-up, Credit Purchased for a conversion into email credits, AI Credits Purchased for a conversion into AI credits
Invoice IDThe billing invoice for a top-up. Click it to open your invoices in your billing account. Conversions have no invoice.
AmountThe amount of funds added or converted
StatusSuccess, Pending or Failed
DateWhen it happened

Use Filter by Type to show one kind of transaction, and the search box to find a specific amount or invoice number. Back to Funds returns you to Manage Funds.

Troubleshooting​

What you seeWhat to do
Warning: There is some issue with your account.Your account isn't linked to a billing account yet. Follow the Contact Support link.
A pending invoice blocks new top-upsCancel it with Cancel Invoice, then add funds again.
Funds not available when convertingYou entered more than your Funds Available. Enter a smaller amount or add funds first.
That amount converts to less than one credit.Enter a larger amount.
You paid a top-up invoice in your billing account, but the balance hasn't changedFunds paid this way are added automatically, usually within 15 minutes. If it's been longer, contact Mumara support.
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