Email Templates
Explore a collection of professionally designed email templates or add your own custom designs. This section allows you to view, manage, and modify all templates available for your broadcasts, giving you the flexibility to edit, delete, or customize templates to suit your campaign needs.
Commercial License Required
Email Templates and Template Gallery features are only available to Commercial License holders.
Overview
Email templates provide ready-to-use designs for broadcasts:
+------------------+ +------------------+ +------------------+
| TEMPLATE | ---> | SELECT & | ---> | CUSTOMIZE |
| GALLERY | | INSTALL | | & SEND |
+------------------+ +------------------+ +------------------+
| | |
v v v
+------------------+ +------------------+ +------------------+
| Pre-designed | | Available in | | HTML Editor or |
| templates | | broadcasts | | Drag & Drop |
+------------------+ +------------------+ +------------------+
Why Use Email Templates
Consistency
- Brand identity - Consistent look across all campaigns
- Professional appearance - Well-designed, tested layouts
- Recognition - Recipients recognize your emails
Efficiency
- Faster creation - Don't start from scratch
- Reusability - Use templates multiple times
- Easy customization - Edit with visual or code editors
Quality
- Pre-designed layouts - Professional designs ready to use
- Responsive - Mobile-friendly templates
- Categorized - Organized by purpose and industry
Broadcast Templates
Navigate to Setup → Email Templates to view and manage all installed templates.
Page Features
| Button | Description |
|---|---|
| Upload Template | Upload a custom HTML template |
| Templates Gallery | Browse and install pre-designed templates |
| Update Templates | Re-sync templates from the server |
- Show entries dropdown to control page size
- Search box to find specific templates
Table Columns
| Column | Description |
|---|---|
| Template Name | Thumbnail preview, template name, and description |
| Category | Template category (Business, Notification, Ecommerce, etc.) |
| Status | Enable/disable toggle for the template |
| Enable for Users | Toggle to make template available to users when creating broadcasts |
| Created on | Date and time the template was installed |
| Actions | Row action menu |
Row Actions
Click the ... (three dots) menu on any row to access:
| Action | Description |
|---|---|
| Edit Template | Modify the template HTML code |
| Delete | Remove the template from the system |
Template Status vs Enable for Users
These two toggles control different aspects:
| Toggle | Purpose |
|---|---|
| Status | Master switch - template is active in the system |
| Enable for Users | When enabled, template appears in the "Select a Template" page when users create broadcasts |
Template Visibility
Only templates with both Status enabled and Enable for Users enabled will appear to users when creating broadcasts.
Templates Gallery
Browse and install pre-designed templates from Mumara's template collection.
Accessing the Gallery
- Navigate to Setup → Email Templates
- Click Templates Gallery button
Gallery Features
| Feature | Description |
|---|---|
| Select Category | Filter templates by category |
| Search Template | Search templates by name |
| Hide Installed Templates | Checkbox to hide already installed templates |
| Back to Templates | Return to the Broadcast Templates list |
Template Cards
Each template displays:
- Preview thumbnail - Visual preview of the template
- Template name - Name of the template
- Category badge - Color-coded category label
- Installed badge - Shown if template is already installed
Template Categories
| Category | Description |
|---|---|
| Business | General business communications |
| Notification | Alerts and notifications |
| Ecommerce | Online store and product emails |
| Discount Templates | Sales and promotional offers |
| Newsletter | Regular update newsletters |
| Invoice Templates | Billing and invoice emails |
| Magazine Templates | Magazine-style layouts |
| Healthcare | Medical and health-related |
| Electronics | Tech and gadget promotions |
| Congratulate | Celebration and congratulations |
| Order List | Order confirmation emails |
| Newspaper | News-style layouts |
| Chat | Conversational style emails |
| Honeypot | Engagement-focused templates |
Installing Templates
- Browse the gallery or search for a template
- Click on a template card to preview it
- Click Install to add it to your Broadcast Templates
- The template appears in your templates list with "Installed" badge
Template Preview
Click on any template card to open a full preview:
- View the complete template design
- Try view in Browser link to see in new tab
- Click X or outside to close the preview
Editing Templates
Edit Template HTML
- Click Edit Template from the row actions
- The HTML editor modal opens with syntax highlighting
- Modify the HTML code as needed
- Click Update to save changes
The editor provides:
- Syntax highlighting for HTML/CSS
- Line numbers for reference
- Full HTML access for customization
Template Changes
Changes to template HTML affect all future broadcasts using this template. Existing scheduled broadcasts are not affected.
Uploading Custom Templates
Upload your own HTML templates to the system.
Upload Process
- Click Upload Template button
- Select your HTML file
- Configure template settings:
- Template name
- Category
- Status
- Click Upload
Template Requirements
- Valid HTML structure
- Recommended width: 600px maximum
- Inline CSS for best compatibility
- Images should use absolute URLs
Update Templates
Re-sync templates with the latest versions from Mumara's server.
How to Update
- Click Update Templates button
- A notification appears: "The broadcast templates are being resynched in the background"
- New templates are added
- Existing templates are updated with latest versions
Background Process
Template updates run in the background. You can continue working while templates are being synced.
Using Templates in Broadcasts
When creating a broadcast, users can select from enabled templates.
Template Selection Page
When adding a new broadcast, the "Select a Template" page displays:
- Select Category dropdown - Filter by category
- Search Template - Find specific templates
- View Templates button - Navigate to template settings
- Template grid - All enabled templates with thumbnails
Selecting a Template
- Browse or search for a template
- Hover over a template to see the Use This button
- Click Use This to select the template
- Choose your editor
Blank Template Option
The Blank Template option is always available for starting from scratch.
Editor Selection
After selecting a template, choose how to edit:
| Editor | Description |
|---|---|
| HTML Editor | WYSIWYG editor with CKEditor - edit HTML content visually or in code view |
| Drag & Drop Builder | Visual builder with drag-and-drop widgets and modules (if available) |
Click Use HTML Editor or Use Builder to proceed.
Template Design Tips
Layout
- Single column - Best for mobile responsiveness
- Maximum width - 600px for compatibility
- Padding - 20px minimum around content
- White space - Don't overcrowd the design
Typography
- Font size - 14-16px for body text
- Line height - 1.5 for readability
- Safe fonts - Arial, Georgia, Verdana, Helvetica
- Contrast - Dark text on light background
Images
- Host externally - Use absolute URLs for images
- Optimize size - Compress for fast loading
- Alt text - Always include for accessibility
- Balance - Don't rely solely on images
Mobile Responsive
- Fluid tables - Use percentage widths
- Stack columns - Single column on mobile
- Large buttons - Minimum 44px touch target
- Readable text - Don't require zooming
Best Practices
Template Management
- Organize by category - Keep templates organized
- Disable unused - Turn off templates not in use
- Regular updates - Sync with latest templates periodically
- Test before enabling - Preview templates before making available
User Access
- Enable selectively - Only enable templates users need
- Maintain quality - Only enable professional, tested templates
- Review periodically - Audit enabled templates regularly
Customization
- Preserve structure - Maintain responsive layout when editing
- Test thoroughly - Check in multiple email clients
- Keep backups - Save original before major changes
Troubleshooting
Template Not Appearing for Users
Possible causes:
- Status is disabled
- Enable for Users is disabled
- Template not installed
Solutions:
- Enable Status toggle
- Enable "Enable for Users" toggle
- Install template from Gallery
Template Preview Not Loading
Possible causes:
- Browser blocking popup
- Network issues
- Template HTML errors
Solutions:
- Allow popups for the site
- Check network connection
- Validate template HTML
Update Templates Not Working
Possible causes:
- Network connectivity issues
- Server temporarily unavailable
- License validation issue
Solutions:
- Check internet connection
- Try again later
- Verify license status
Template Rendering Incorrectly
Possible causes:
- Invalid HTML structure
- CSS conflicts
- Missing images
Solutions:
- Validate HTML code
- Use inline CSS
- Check image URLs are accessible
Next Steps
- Broadcasts - Create campaigns using templates
- Drip Campaigns - Use templates in automated sequences
- Sending Nodes - Configure email sending infrastructure